Anyone can hide their number because of the No Caller ID feature. When you make this type of call, you appear as an Unknown Caller. All that it takes is entering a few digits.
This action will automatically block your caller ID. The No Caller ID feature usually gets used to prevent tracking. However, some misuse it for harassment and other illegal activities. Finding out who an unknown caller is can allow you to block them and stop receiving their unwanted calls. Since phone companies have records of your previous calls, they usually provide their customers with an Anonymous Caller ID service.
For the caller to proceed, they will have to unmask their number. If you're receiving threatening or obscene calls, you can trace the source and get help from local law enforcement, even for calls coming from private and blocked phone numbers.
Here's how it works. If you receive a harassing call:. A successful trace captures the calling party's phone number and — if the phone number is serviced by CenturyLink — the name and address as well. The phone number, name and address if available are turned over to the CenturyLink Call Identification Center. For legal and privacy reasons, we aren't able to share the caller's personal details with you.
We can only release this information if we receive a subpoena, court order, or a request from a law enforcement agency. Note: We are not authorized to answer questions about subpoenas or provide legal advice to our customers. Normally, three successful traces of harassing calls originating from the same number are required before CenturyLink or local law enforcement can take action.
Once you've traced a number three times, you can request to take action against the calling party. Contact us to discuss your next steps. Be prepared to share any relevant information with them, such as the dates and times you've received and traced harassing calls.
You can also contact your local law enforcement and tell them that you've been receiving harassing calls and that you've traced those calls. Be sure to get the name and contact information of the officer who records your complaint. If an officer opens a case for you, make a note of the case number as well.
If your law enforcement agency has questions, have them contact the CenturyLink Law Enforcement Support Team at No, Call Trace is already installed on your line. You don't have to order it or have it installed.
You're only charged for this calling feature when you successfully complete a trace. If you successfully trace a call, you hear this message:. Call tracing is a serious business. If the call was life threatening, call the police. If harassing or obscene calls persist, after three traces, call or for further instructions. You will not receive the name and number of the party who called you. If you attempt to trace a phone number, but the trace is unsuccessful, you will hear this message:.
If the problem continues, call CenturyLink at or for further assistance. Contact your local police station to file a harassment complaint. The police should provide you with a case number for your complaint.
Contact your telephone company's unlawful call center. Provide the call center representative with your account information and complaint file case number. The telephone company is not allowed to turn over the blocked call number to you, but will give the number to law enforcement. In the course of following up on your filed complaint, the police will likely reveal the blocked call number to you.
Hang up the phone. Your phone is now set up to block all calls where the caller's caller ID information is not transmitted. Ask the telephone customer service representative if "call screen" service is available in your area.
The call screen feature is not available in all areas.
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